All posts by Bhumik

Case Study on Vision Express

Vision Express is one of the UK market leaders in the retail provision of spectacles and high-fashion eyewear. Based in Nottingham, Vision Express operates 200 stores and employs more than 3,500 people across the UK, Ireland and the Channel Islands. The Challenge :Vision Express is committed to providing the very best customer experience from its network of stores, whilst at the same time controlling distribution costs without sacrificing the quality of their service. They required a strategic distribution partner who understood their business and key requirements. Click here to read more…

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Case Study on Kuoni Travel Holdings Ltd

Kuoni are a leading long-haul tour operator in the UK, with the majority of their services sold through high street travel agents. Understanding the emotional and financial aspects that travel can incorporate, Kuoni pride themselves on providing a consistent, high quality and reliable service to their agents and customers. Click here to read more…

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Case Study on CIBT

CIBT UK urgently needed to replace its courier delivery service provider, which was losing one or two passports or travel visas every week and providing little, if any, compensation for the missing items. This was putting CIBT’s UK reputation at risk and costing it around £10,000 a year compensating its customers for lost paperwork and other expenses they had incurred as a result of not receiving their travel documents on time, such as missed flights. Click here to read more…

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Case Study on Timpson

Timpson needed to find a secure, accountable yet highly flexible courier that could transport goods between its repair centres and branches across the UK, and provide a daily collection and delivery service to each of its stores. These activities generate around 25,000 product deliveries every week and Timpson was keen to find a new supplier that could work around its existing delivery schedule and prevent it from making major operational changes. Click here to read more…

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Case Study on Swatch

The Swatch Group Ltd. is the number one manufacturer of finished watches in the world. It is also active in the manufacture of jewellery, watch movements and components. It produces nearly all the components needed to manufacture the watches sold under its 14 brands and the multi-brand Tourbillon retail label, as well as the entire Swiss watchmaking industry. The Challenge: Each month, Swatch despatches up to 7,000 watches from its service and repair centres in Southampton, Oldham and London. The watches, which could be worth anything from £20 to around £5,000 each, are sent to retailers and private customers across the UK. Swatch, which had been using Royal Mail, wanted a delivery service that offered a high level of tracking and monitoring to help it reduce the number of missing items and thereby enhance customer service. Click here to read more…

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Case Study on Cloggs.co.uk

The Birmingham-based company aims to deliver all types of footwear – including top brand names – to the customer’s home for less than they would pay on the high street. It also has two stores in Birmingham and employs about 70 people. The Challenge: Cloggs.co.uk, which sends over 20,000 parcels to its customers across the UK each month, was forced to look for a new courier service after a series of problems with its deliveries. It needed to find a reliable, secure and cost-effective replacement that could provide clear proof of delivery and manage high levels of demand at Christmas. Click here to read more…

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Case Study on Bling-Bling Online

Despite the ‘period of calm’ recently negotiated by ACAS, a surge in enquiries at DX Group, the private mail company which was borne out of the postal strikes of the 1970s, indicates that Royal Mail business and public sector customers continue to actively seek alternative ways in which to guarantee mail deliveries. Call volumes into DX were four times higher than usual during the strike period and the company, which offers competitive signed for services and highly efficient ‘document exchanges’, has recently secured several significant business and public sector customers. Click here to read more…

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Case Study on Strathclyde Police

Trathclyde Police is Scotland’s largest force and one of the biggest in the UK, with over 11,000 police officers and staff across 5,371 square miles from Glasgow to the Inner Hebrides. With 22 locations across the vast territory, a reliable and secure internal mail system is critical, along with the need to communicate with the legal profession in Scotland and across the UK. The challenge: The legal department within the police force has an internal service level agreement (SLA) to respond and assist on cases across the force. To support this SLA the legal department needed an uninterrupted mail service to ensure it received its mail by 9am each working day. Click here to read more…

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Case Studies on Plexus Law

Plexus Law offers services across all areas of defendant law and represents organisations ranging from insurance companies and the Lloyd’s Market to public authorities, trade organisations, professional bodies and individuals. The company, which is part of the Parabis Group, was set up more than 10 years ago and operates nationwide. The Challenge: Around 2,000 items of second class mail are sent each evening from the Croydon office, where Plexus Law and five other Parabis-owned companies are based. The companies were using Royal Mail. However, DX Document Exchange customer Plexus Law, which had been badly affected by Royal Mail strikes in the past, decided to explore other options for its second class mail. Click here to read more…

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Case Study on Goldsmith Williams

Goldsmith Williams is a leading law firm specialising in conveyancing, remortgage, personal injury and wills. It is on the legal panel of every leading building society, bank and centralised lender, and acts for a wide network of mortgage advisers, packagers, networks and accident claim companies. It is based in Liverpool and employs 270 people. The Challenge: Goldsmith Williams is a longstanding Document Exchange Member. However, it was aware that its address book needed to be updated as several items of post were being rejected each day due to incorrect contact information. The rejected items had to be sent via Royal Mail, which is more expensive, less reliable, and delivers later in the day. Click here to read more…

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