Category Archives: Operations

Operations Case Studies

Distribution Management for spare parts- solving the problem with fluctuating demand

A general purpose of this thesis can be defined as to examine and evaluate the possibilities to solve the problem with fluctuating demand on spare parts from the local sales subsidiaries in the three big markets in Europe. A secondary, more specific, purpose of this thesis is to investigate what the possibilities are to implement direct distribution of spare parts to these countries and what the implications of such an action would be.
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Delta Airlines : Strive to be the Best

The case study revolves around the Delta Airlines struggle to be an air carrier with superior customer service that provides air transportation for passengers and cargo, utilizing low-cost carriers and regional jets throughout the United States and around the world…click here to read the case

Lean Six Sigma for the services industry

We have seen banks use Lean Six Sigma to support their growth strategy; financial services companies to put mergers back on track; energy companies to lower costs; telecommunications companies to improve customer service; and retailers to increase efficiency while boosting customer service in the store.
Companies that are yielding the biggest gains from Lean Six Sigma are deploying an upfront diagnostic X-ray to help them identify the most critical opportunities. Performed by a small advance team of black belts, the diagnostic X-ray consists of three steps
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Expanding the Enterprise: Breaking the Barriers to Collaborative Product Development

Product development has never been easy, but in today’s global market, the pressures facing industrial manufacturers are even greater. With more stakeholders involved in the product development process, collaboration and communication are key to competitive advantage. Your challenge: bring all the stakeholders in the same room—in real time. Discover how to succeed by increasing innovation and speeding time-to-market. Read more….

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Case Study on Church Investors Group

The Church Investors Group (CIG) brings together 37 Christian institutional investors in Britain and Ireland with assets totalling around £12 billion. As religious investors, many CIG members feel they have more than a fiduciary obligation to respond to climate change and that they should act as good stewards of the environment.

Several of the members are also in the process of creating and/or have already created their own carbon reduction plans such as the Church of England’s Shrinking the Footprint, and the Methodist Church’s Carbon Reduction Project. They therefore increasingly expect environmental issues to be taken into account in their investment portfolios. Click here to read more…

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7 Strategic Choices for Entering the Hispanic Market

In the past decade or so I’ve had the opportunity to be a part of several Hispanic market opportunity assessments. The purpose of these studies has mainly been to determine how pre-existing (general market inspired) brands can enter the Hispanic market. Every case has been different, and all have been highly complex. However, I believe the strategic decisions for entering the market can be simplified and categorized. To explain this I created a fictitious case study called “DreamWaters” which I shared at last week’s Hispanic Retail 360 Conference. Click here to read more…

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Case Study in Lennox International

At the close of 2008 and in the midst of economic uncertainly, Lennox International, Inc. (“Lennox”) chose McGee Storage & Handling, Inc. (“McGee”) as their vendor of choice to help them analyze, consolidate and reorganize their southeast warehouse and distribution operations into a single Atlanta Regional Distribution Center (RDC). The new 250,000 sf. RDC is located in McDonough, GA.

The objective for the southeast RDC was to consolidate separate facilities and operations into a single regional hub, designed to provide cost-effective storage and distribution of a vast number of large units and small parts, representing most every size and dimension. The design and layout of the facility also required consideration for product inventory turns, reflecting industry demand and seasonal trends. Click here to read more…

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