Category Archives: Computers and IT

Case Studies on Computers and IT

A Case Study on TruServ Corporation

Customer service is more than a department; it’s an essential strategy for growing a business. No one knows that better than TruServ Corporation, an organization formed in 1997 by the merger of Cotter & Company and ServiStar Coast to Coast. Today, the $2.2 billion Chicago-based cooperative supports over 6,400 independent retailers worldwide working under identities like True Value, Taylor Rental Center and Home & Garden Showplace. Click here to read more…

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Can ERP Answer Your Business Needs?

Deploying an enterprise resource planning (ERP) solution is an extremely important event in the development of a company. A well-managed ERP solution can help a business handle global competition. Fortunately, modern ERP systems are relatively user-friendly, easy to implement, and easy to afford. Read this white paper to learn about the benefits of ERP and some of the issues that arise in implementing an ERP solution. Click here to read more…

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Study on Measuring the ROI of ERP in SMBs

Enterprise resource planning (ERP) is more than a necessary infrastructure that forms the transactional system of record upon which a business is based. ERP is also the potential source of cost savings and operational improvements. It is also a serious undertaking. This Aberdeen report serves as a roadmap for small to medium businesses (SMBs) to realize the maximum return on investment (ROI) from ERP implementations. Click here to read more…

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A Case Study on B&K Corporation

B&K Corporation engineers and manufactures test and assembly systems for automotive and other components. But B&K didn’t have the infrastructure and systems support for effective engineering controls and documentation—manual and paper-based processes meant data was often three weeks old. Find out how B&K decreased costs and improved customer service with a new automated enterprise resource planning (ERP) system. Click here to read more…

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Study on CRM Framework to Improve Customer Service

The need was to develop a repeatable and sustainable process to improve and measure customer satisfaction. There was a lack of coherence and visibility in initiatives taken by various divisions to improve customer service. Customer information and cost of service was not readily available for decision-making. Overall, there was a need to create a customer centric, cross-functional process orientation for the organization. Click here to read more…

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Indian eCommerce …The Game has just Begun!!

ndians are still very conservative when it comes to impulse purchase, we probably take the longest to change our habits and hence one has to have the stamina to not only grow in this country but also to survive. We are a country of 1.2 Bn but every few hundred kilometres we talk, eat, wear and buy differently which is unique to us. We are multiple Europes’ packed into one but spend only few bucks and save for the next generation due to centuries of deprivation. But surely we are on the verge of a big change and revolution, consumption is growing in India and it is growing beyond needs to the wants. Click here to read more…

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Monster.com : truly A “GIANT”

Monster Worldwide, Inc., parent company of Monster.com, the premier global online employment solution for more than a decade, strives to inspire people to improve their lives. With a local presence in key markets in North America, Europe, Asia and Latin America, Monster works for everyone by connecting employers with quality job seekers at all levels and by providing personalized career advice to consumers globally. Through online media sites and services, Monster delivers vast, highly targeted audiences to advertisers. Monster Worldwide is a member of the S&P 500 index. Read More

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monster.com case study