Tag Archives: business customers

A Case Study on Fisher & Paykel Finance

Fisher & Paykel Finance’s consumer lending application Core Risk Assessment module had reached the end-of-life. The company needed to replace the legacy system to improve scalability, maintainability, ease of configuration and enhance the customer buying experience. Solution : Using the Agile project management methodology, Datacom worked closely with the Fisher & Paykel Finance Information Services team to deliver a robust and easily maintained replacement system that manages concurrent requests. Click here to read more…

“The enhanced risk assessment system has made a huge difference to our business. Customers’ applications are now accurately processed faster in-store, making it easier for them to buy things. Our business growth ambitions are supported by the concurrent processing and assessment of multiple customer applications. We worked collaboratively together with proactive communication, regular progress reviews and timely attention to resolve issues as they arose resulting in a quality, problem free implementation.”Colin Smith – CIO, Fisher & Paykel Finance

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Case Study for Digi Telecom Malaysia

Established in 1995, DiGi is listed on Bursa Malaysia and is part of the global telecommunications provider, Telenor Group. As the first telco to operate a fully digital mobile network in Malaysia, DiGi focuses on delivering excellent customer experience that are simple, innovative and of best value through DiGi Prepaid, DiGi Postpaid and DiGi Business. Customers can now also enjoy a fresh broadband experience with the launch of DiGi’s 3G broadband services. Through its corporate initiative, Deep Green, DiGi is committed to a sustainable business that is fiscally and ecologically responsible to all stakeholders.
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Case Studies on Southern California Edison

In early 2001, California experienced an energy shortage of unparalleled and historic significance. At the time, California utilities were privately aware of the now-well-known fact that Enron and others were artificially manipulating the newly-deregulated power industry. However, finding a receptive audience for artificial demand-generated price increases was impossible. Southern California Edison and others in the State faced rapid, irreversible bankruptcy.

So, conflicting public explanations of the shortage’s root causes led to the universally-accepted belief that California’s two major utilities–of which Southern California Edison (SCE) is one–caused the problem. While not true, this crisis and its politically-charged implications severely weakened the relationships SCE had previously built with residential and business customers. Two things were clear: the only immediate solution to the crisis was to have citizens conserve electricity, and SCE needed new communications methods to strengthen customer satisfaction and relationships. SCE needed to develop an integrated strategic plan for educating California customers on energy efficiency and improve its customers’ overall satisfaction and perception at the same time. Click here to read more…

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Case Study on Sage Telecom

Case Study about Sage Telecom

Sage Telecom is one of the fastest growing local exchange carriers, currently serving more than 550,000 residential and small business customers in 11 states. Based in Allen, Texas, a Dallas suburb, Sage delivers local and long distance phone service through an agreement with SBC and is introducing high speed Internet service to ensure that customers receive competitive choices and innovative services.

Sage prides itself on delivering outstanding service at a remarkably low cost in rural and suburban areas of Arkansas, California, Illinois, Indiana, Kansas, Michigan, Missouri, Ohio, Oklahoma, Texas and Wisconsin. The carrier plans to continue its expansion and growth in both the residential and business telephone segments.  Keep Reading..

Case Study on Managing Successful Change

Case Study about Managing successful change: IT service transformation at HMRC

Introduction: HM Revenue & Customs (HMRC) is at the heart of UK government, with 38 million individual customers and 4.5 million business customers. Critical to the successful provision of public services, the department ensures the safe movement of goods into and out of the UK, collects around £469 billion in tax and pays out about £40 billion. The department delivers 640 different IT services, ranging from small-business development applications to the extensive systems needed to support a range of specific tax-assessment processes.





Background: The 2010 spending review signalled one of the most demanding and ambitious periods of change faced by HMRC in recent history. A 25% reduction in IT spend was expected by 2014-15, in parallel with increasing demands on quality and performance and wide-ranging legislative changes. Also, a new platform was needed to process 800,000 payments per day, to be set up without disrupting HMRC’s business, or its customers.The project would be undertaken within the Aspire contract with the IT services supplier Capgemini. ITIL® best practices for IT service management were already embedded within HMRC, and robust change and release processes would underpin every aspect of the implementation.

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Case Study on B2B magazines: The vital investment

In this age of multi-platform audience delivery, you might be forgiven for forgetting the power of print. This year has seen a resurgence of activity in the sector, following a couple of years of downturn. Magazines are at at the centre of the array of the B2B media available for advertisers to communicate with business customers. They are a vital investment, able to stand on their own or to be the core around which a multi-platform campaign is planned..
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Case Study on British Telecom

British Telecom wanted to create a provisioning system to connect its business customers with innovative new products hosted by BT and its partners. In addition, it wanted to provide independent software vendor (ISV) partners with a self-service portal to track their own sales and services.
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A Case Study on Arris Group Inc

Simplified Data Center Planning and Visualization: As a global communications technology company, Arris Group specializes in the design, engineering and supply of broadband services for residential and business customers around the world. It gives broadband operators the tools and platforms they need to deliver reliable telephony, demand-driven video, next-generation advertising and high-speed data services. With its data center powering the delivery of those services, Arris relies on Avocent Data Center Planner to take its data center operations to the next level.





For companies like Arris Group, Avocent Data Center Planner helps their data center managers optimize the infrastructure of their data centers by delivering within a single product—unmatched visualization, insight and management capabilities into the data center infrastructure. As a visual infrastructure planning and management offering, Data Center Planner provides accurate and comprehensive visualization about where devices and equipment are located, their current capacities and projected growth, so data center managers can plan with confidence…Keep reading





Case Study on BlueStar Energy

BlueStar Energy is an independent retail electric supplier unaffiliated with any utility. The fastest-growing energy supplier in the nation, BlueStar is certified to sell electricity in Illinois, Maryland and the District of Columbia. BlueStar also provides green power and energy efficiency solutions to home and business customers. Click here to read more…








Case Study on Geomatic Technologies

After evaluating several solutions, we found Afaria provided us with the out of -the-box functionality and flexibility to extend the GT FMC solution beyond its current use.
Adrian Lewis, Director, Geomatic Technologies.



Ergon Energy’s 800,000 plus power poles are located throughout regional and remote Queensland, Australia, providing 580,000 residential and business customers with a quality, reliable electricity supply. When high-level work orders and maintenance plans for the poles are released to the various contractors and internal staffing bodies, planners then take the available work and distribute it out to the field inspectors. In addition to performing routine maintenance, the inspectors are then required to update a number of details about the pole, including the number of attached assets (lights, switches), defects and any minor maintenance conducted, for ongoing asset management purposes. It takes approximately three years for all power poles in Ergon’s power distribution infrastructure to be inspected. Learn further on Geomatic Technologies










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