Tag Archives: Citizens

Case Study for City of Calgary

With the GSA, we can conserve phone and in-person resources for more complex requests and apply valuable government resources more strategically.
— David Watson, executive project sponsor and general manager, Planning, Development and Assessment.



With just over one million citizens, Calgary is one of Canada’s largest cities. Like most municipalities, it seeks to provide better, cost-effective services and deliver them the way people want. The City therefore sponsored a sweeping program to boost operational efficiencies and provide enhanced and broader services…






Challenge: Calgary’s public website had 16,000 pages of content across 28 business units, and offered a wide variety of applications, functionality, documents, and information. The site handled 9 million visits in 2010 alone. The major drawback was that information was difficult to find. Forty-seven percent of Calgary citizens surveyed said the current search engine on Calgary.ca didn’t work well. It used city acronyms and terminology that many people didn’t understand. The site was cluttered, out-of-date, and difficult to sift through…
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Case Study of Commune of Rome

Efficient group management is based on shared knowledge of the equipment and results in the improvement in the level of service at end-user level.
– Emilio Frezza, Information Technology and Services Manager, City of Rome.



The customer: The Commune of Rome is the largest and most densely populated in Italy, covering an area of almost 1,300 square kilometers and with over 2.7 million inhabitants. The organizational structure consists of 23 departments (divided into areas of expertise of the services provided to citizens) and 20 municipalities (corresponding to urban areas). Approximately 26,000 employees work within the 200 plus offices which make up the Local Administration.






The Challenge: For several years, the Commune of Rome has used external service providers for the supply and management of equipment (PCs, servers, and printers), issuing quadrennial requests for proposals for the provision of the service. In 2010, the new plan for group management and respective technological update, valid until 2013, was accompanied by a precise inventory of resources in the various offices, with the purpose of improving the level of knowledge regarding equipment and the sharing of information between the central management and the managers of the various local facilities…
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Case Study of Voxiva

The past decade has seen a significant increase in the affluence of Miraflores, a residential and commercial district in Lima, Peru. But increased wealth has its drawbacks: as more businesses, tourists, and money have flowed into Miraflores, crime rates have increased. In virtually every category, from robbery to car theft to kidnappings, the numbers were up, and that was not a trend that citizens wanted to see. Learn more..







[youtube http://www.youtube.com/watch?v=DSMqY3IlvI8&w=480&h=360]

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Does India need a Federal Chief Information Officer?

With the country set to spend nearly $6 billion on IT over next few years, and planning to roll-out large number of e-governance projects; a national level CIO is really needed, who can drive effective services designed around the needs of citizens and businesses. Explaining the need of a Federal CIO, Akshaya Gaur, Executive Vice President and Head – Software Solutions of Standard Chartered says, “India does need a CIO to run the major initiatives that emerge from national governance requirements, and also I believe that this post should be staffed by leaders from the IT Industry rather than bureaucrats.” … click here for details

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A Case Studies for Toxic International Partnership

During the 1980s, developed countries witnessed the rapid growth of a powerful environmental movement. One key international issue was the transport of hazardous waste from developed to developing countries. Economists argued that developing countries should have the freedom to seek economic development in ways that they considered appropriate.



Environmentalists and individual citizens decried the ethical implications of these ìtoxic exports. In the late 1980s, U.S.- based Treeton Chemical (a fictional company) chose to aggressively expand its chemical production and distribution activities in Europe in order to capitalize on the emerging European Community market. Rather than build new production and marketing capacity, Treeton bought Tossico Chemical, a well-regarded Italian company. Click here to read more…

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Case Study For Investing In Mental Health to Contribute To Sustainability: Making the Long-Term Economic

Case Study about Investing In Mental Health to Contribute To Sustainability: Making the Long-Term Economic

Summary:- Poor mental health has a significant economic impact on the health system and the wider economy in Europe, with implications for the potential achievement of the Europe 2020 strategy on economic growth. This brief primer considers what is known about the potential short, mid and longer term economic benefits of actions across the life course focused on mental health promotion, mental disorder prevention and early intervention. Actions that can be undertaken both within and external to the mental health system are highlighted, drawing on recent economic analyses prepared in a UK context, supplemented by data from other parts of Europe and elsewhere.

Introduction:- No-one is immune from the risk of poor mental health. At present one in four EU citizens can expect to experience a mental health problem during their lifetimes; with up to 10% of the European population experience some type of depressive or anxiety related disorder every year, with women experiencing much higher rates than men. Poor mental health has a significant economic impact on both the health system and the wider economy in Europe, with implications for the potential achievement of the Europe 2020 strategy on economic growth. Keep reading…

A Case Study on Spending Challenge: UK Government

A Study about Spending Challenge: UK Government

In his first month in power, the UK’s new Chancellor of The Exchequer, George Osborne, set a challenge to the public to give ideas of how the government can save money in order to address the government’s deficit. To this end, HM Treasury chose to use Dialogue App to run an effective consultation called the Spending Challenge. The Government wanted citizens to submit ideas on how it could spend money more effectively and reduce waste in order to save money.

UK Prime Minister David Cameron produced a video inviting the UK’s over 6m public sector workers to submit their ideas over the first two weeks of the Challenge. As this group work intimately with government spending, it was felt they were best placed to provide feedback on how the government could get more for less money. Keep reading…

Study report on Voting Behavior and Political Participation in Zhejiang

Study report for Voting Behavior and Political Participation in Zhejiang

Abstract: Two existing models are used to conceptualize the constrained and limited participation in the communist system. The mobilization model suggests that participation was so mobilized by the party/state that it was largely meaningless, while the disengagement model supports the idea that many communist citizens adopted non-participatory behaviors such as non-voting as a means of protest. This paper attempts to demonstrate the importance of a third model – the emergent democratic culture model. The survey results show that the participation index is in proportion to the number of elections in which a villager is involved; and a growing number of voters in Zhejiang are developing citizen-initiated participation, with rights consciousness.

This paper studies voter behavior and villager participation and makes a contribution to the literature on political participation in rural China in the following ways. First, it examines the advantages and disadvantages of the methodological strategies that have been used to study the political participation of villagers, and outlines my methodological strategy for measuring this participation. Second, it presents research findings on the political participation of villagers in Zhejiang, examines the participatory activities of villagers, and investigates the voting behavior and participation of villagers in the election process. Third, it considers the key determinants of political participation. read more in Voting Behavior

Case Study on Division of Labour in European Development Co-operation

Case Study for  Division of Labour in European Development Co-operation

Background Issues: Until the accession to the EU, many of the new member states (NMS) were themselves recipients of donor funds (some still are) and therefore less involved in development cooperation policies. Their new status requires a different attitude in this area. To participate fully in the activities at the level of the European Commission and to contribute to the effectiveness of EU aid, these countries first have to develop their development policies and strategies, raise the awareness among their citizens and engage in different development co-operation projects.

Outline of the Analysis: The study begins with an analysis of the current development policies of the ten NMS which had joined the EU in 2004, based on available official documents. First, an overview of the existing level of development co-operation activities is carried out. Where possible, the countries, sectors and instruments of current development co-operation policies of these countries were analysed. Primarily on the basis of accessible literature and to some extent with the help of contacts in the countries themselves, key issues in each country’s development co-operation policies were identified, including the problem of awareness and fund raising, involvement of the civil society and participation in various EU-led initiatives in development cooperation. Keep reading…

A Case Study on Building a New Double-Sided E-Government Conceptual Model

A Case Study about Building a New Double-Sided E-Government Conceptual Model

Abstract: Traditionally, E-Government was about providing information and services to citizens online such as paying bills, fine, traffic tickets, voter information, complaint tracking and birth& death certificates. E-Government also expanded to conduct transactions with business partners such as suppliers, vendors and contractors. However, the other side of the E-government coin was not obvious, which is the monitoring from people to all government agencies while conducting transactions, monetary expenditure, recruitment, promotions and all other official business and activities.

Introduction: Traditional e-government is concerned with providing electronic services to citizens such as paying bills and violations online, applying for licenses and permits, road maps and geographical information systems, and some organized government information services. With what the world witnesses recently in the middle east revolutions, and the many accusations for government officials of corruptions, collection billions of dollars illegally, and mistreatment of citizens in many aspects of life, it has became the time that the concept of e-government expand to monitor and system all aspects related to government, its agencies and all its officials and workers. Keep reading..