Tag Archives: Credibility

A Case Study on Committee for Education Funding

The Raben Group has been a vital partner in our efforts to re-energize CEF. Joel and his colleagues bring exceptional skill, professionalism, and enthusiasm to their efforts to serve our members and we couldn’t be more satisfied. ” – Jon Fansmith, President of the Committee for Education Funding

The Raben Group manages all aspects of the CEF coalition, including advocacy, press outreach, membership retention and development, events, weekly updates, and weekly membership meetings. Principal Joel Packer, in addition to serving his other education clients, also serves as CEF’s Executive Director. Joel’s expertise in education budget and policy issues immediately led to an improved image for CEF and an increase in membership.

Our team has helped to significantly raise the frequency and quality of communications, issuing updates at least weekly that summarize and analyze congressional and Obama Administration activities. The firm has also increased CEF’s credibility and visibility with policymakers and the media. As Executive Director, Joel has been quoted in numerous media outlets including NPR’s All Things Considered, Marketplace, the New York Times, the Wall Street Journal, The Washington Post, Education Week, Education Daily, and The National Review. Click here to read more…

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Study report on Opportunistic Real Estate Investment in Europe

Study report about Opportunistic Real Estate Investment in Europe

Executive Summary: The process of de–leveraging as well as badly needed economic and political reform in Europe will be long, protracted and painful. Turmoil and uncertainty will persist for some time yet but it will also provide the basis of opportunity for experienced investors.The real estate market is quickly moving in favour of the opportunistic investor. However, this phase of opportunistic investment will likely be dramatically different from that of previous episodes. No longer will the manager be able to rely almost solely on debt fuelled returns. The backcloth of little or no growth places the emphasis squarely on the ability of the manager to drive investment returns forward.

Managers with the track record, breadth of financial and operating experience, as well as the credibility with which to mitigate execution risk, are increasingly scarce and will carry a premium in this environment.Unlike previous phases of opportunistic investing, no investor will likely be rewarded for taking macro positions on Europe. The winning strategy may have to be underpinned by a recognition of the value derived from the current state of extreme risk aversion, the re–capitalisation of defunct capital structures, the active management of assets which have been in suspended animation for the last 4–5 years and, above all, a recognition that the diversity of the European real estate market is both mispriced and under–valued. Keep reading…

A Case Study on Communicating Planned Change: Leadership Credibility

A Case Study about Communicating Planned Change: Leadership Credibility

Abstract: This case study investigated how the executive (i.e., CEO, COO, CIO) leaders of a mid-west financial organization increased their credibility during a planned organizational change. This research focused specifically on the relationship between the leaders’ communication of a planned change and the leadership teams’ credibility.A qualitative methodology approach was used to capture the individual experiences from the employees. Phenomenological interviewing was the primary source of data collection and analysis. Data collection included face-to-face interviews with 25 participants, a thorough review of archival data and participant observer field notes.

Introduction: Organizational change is disruptive; it takes people out of their comfort zone, away from what is familiar to them, and into uncharted territories. Even when the change is welcomed, it is anxiety provoking, creating conditions of ambiguity and uncertainty among employees. Research has documented that both ambiguity and uncertainty are key concerns in organizations (Eisenberg & Riley, 1988; Lewis & Seibold, 1998; Redding, 1972) because they can often lead people to experience confusion, chaos and a disconnection with others causing people to feel uninspired and unmotivated. Keep reading…

A Case Study on Development of Data Collection Tool and Calculation of Emissions

A Case Study about Development of Data Collection Tool and Calculation of Emissions: Greenhouse Gas Emissions

Abstract: The absence of federal greenhouse gas (GHG) regulation in the United States has not diminished the importance of businesses assessing their impact on global climate change. Growing concern among shareholder and investor groups has motivated many organizations to quantify their greenhouse (GHG) emissions and commit to GHG reductions. Accurate quantification and detailed documentation of GHG emissions data enables a company to demonstrate transparency and enhance the credibility of its corporate climate change strategy. Establishing a comprehensive corporate GHG inventory is an important first step in developing a climate change strategy. However, conducting a baseline corporate GHG inventory can be a challenging process, particularly with respect to data gathering and data validation.

Introduction: The management of GHG emissions requires accurate quantification of these emissions. The corporate GHG initiatives undertaken by companies are most successful if defined protocols are followed. The protocol guidance can be derived from one of the several protocols published by U.S. EPA, state registries, or established research and focus groups. Based on cumulative guidance derived from these protocols, an organization can also develop and implement a custom GHG inventory protocol that meets their business needs. A custom GHG protocol is useful in that it provides an internal guideline to the organization which is highly specific to the organization and addresses unique assumptions or approaches used by the organization. Read more in Greenhouse Gas Emissions

Case Study about Proformance Testing Gap Analysis

One of Israel’s largest banks operates a system enabling customers to trade in the stock market. The system is quite complex, interfacing with myriad applications and functioning with several infrastructure systems, including a mainframe. As one of the bank’s most important systems, the trading system must not only operate continuously (24/7), but also provide a fast response time.

Lack of system credibility could lead to significant customer financial loss and subsequent legal action against the bank. Underscoring the importance of the system, the bank established a special team to monitor and enhance its performance. Led by Ness Technologies load and stress experts and supported by financial and infrastructure banking personnel, the joint team defined a work methodology so as to evaluate and further improve the system…
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Case Study on Ameriprise Financial

Research Story: In financial services, building trust, credibility, and believability is a precise and difficult thing to do. Our audience was suspicious and critical of the industry, so we needed to be armed with research-driven creative that could subvert the expectations of even the most cynical consumers. We used research at every single stage of the strategic and creative development process to ensure that we were not only on the right track but also delivering on the objectives we set. Click here to read more…

Case Study of TechPoint

TechPoint’s mission is to accelerate Indiana’s emerging and vibrant information technology sector, and economic growth, through education and networking programs, government advocacy, and strategic economic development initiatives. To achieve those objectives, TechPoint needed to enhance its web presence, positioning itself as a technology leader, while at the same time, finding a solution that improved its website effectiveness and allowed non-technical individuals to manage the site more efficiently.

Challenge: In mid-2010, TechPoint needed to improve its online marketing and web presence to support the TechPoint brand, enhance its credibility as a technology leader, and build a dynamic website that would showcase its initiatives and drive two way communications within Indiana’s public and private sectors. The site needed to incorporate the newest technologies, but also needed flexibility to evolve, in real time, as technologies changed…
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Case Study on Urban Pacific Limited

Situation: National property developer Urban Pacific Limited (UPL) has a residential project portfolio across Australia valued at approximately $2.3 billion.These projects include Australia’s largest urban regeneration initiative, mixed-use community housing, mixed density residential and residential/commercial projects and a Gold Coast canal development.A key communication aim in recent years has been to establish UPL’s credibility in new markets and to increase awareness of UPL in industry and government circles in line with the company’s national expansion. Read more..

Case Study on Supplier Reliability: Cymot Ltd

The implementation of SupplyCentre™ helped Cymot build credibility and trust with both of the customers using SupplyCentre™ and has led to a perception of Cymot being a reliable and efficient supplier.
Francois Smith, National Sales Manager, Cymot (Pty) Ltd.

Background: Cymot is a Namibian based company consisting of five different divisions, including Midas (Automotive), Greensport (Outdoor Equipment), Tooltech (Workshop equipment and tools), Namsafe (SafetyEquipment) and Colourperfect (Automotive Paints). Cymot currently has 11 retail branches inNamibia and one in Angola. Cymot has approx 1300 a/c customers and 2008 -9 revenue wasapprox N$300m (+/- USD37m).

Challenge: Cymot wanted to improve visibility and traceability of Purchase Orders received from the buyer due to the high volumes of PO’s received daily. They were experiencing a high number of PO’s not being received via fax and email and this led to strained buyer relationships due to unacceptable delivery performance,especially on safety equipment, which is a critical consumable. Read more on Supplier Reliability: Cymot Ltd

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Case Study on Expedia

Expedia’s -team of accomplished agents provide exceptional performance, meeting service and quality expectations – however – we felt there was a performance gap to be filled in relation to destination knowledge. Conversion rates needed to rise, customer satisfaction could improve, and our packaged sales business needed to increase.
Lead curriculum designer, Expedia.

The Challenge: When potential customers take the time to call Expedia to book a vacation, they re primed to purchase, and expect that the call center agent will have a certain level of expertise. Credibility and confidence on the part of the call center agent improves the likelihood that the caller will book the trip. Destination knowledge is important — not only in helping identify the best area and hotel for the customer, but in communicating confidence in their recommendations, up-selling attractions, and creating an overall satisfaction with the travel experience…

The Discovery: Expedia was just starting to invest in e-learning as a strategy in an effort to deliver more consistent training across the call center enterprise. Expedia met Allen Interactions at an international tradeshow; they were looking for an organization that really understood how personal practice and engaging workforce learning could change the performance of their agents. Find out more on Expedia

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