Tag Archives: Mission Critical

Case Study on Länsförsäkringar

Case Study about Länsförsäkringar

Introduction: The application development team at Länsförsäkringar AB, a Swedish insurance and banking company, wanted to simplify and speed software development. The team’s customers relied on it for specialized applications. However, the team was using manual development methods that slowed delivery.

Situation: Located in Stockholm, Sweden, Länsförsäkringar AB is owned by 24 regional insurance and banking companies. The Länsförsäkringar companies operate independently, and together they serve more than 3.2 million customers. The alliance has approximately 5,800 employees throughout Sweden and the United Kingdom. Although the regional firms manage most of their local IT infrastructure, they rely on Länsförsäkringar to design and administer line-of-business applications that are shared by the companies. Product specialists in Länsförsäkringar collect requirements and then work with the IT department—a team of approximately 300 employees—to create or revise software used for customer service and other mission-critical activities. Keep reading..

A Case Study Focusing on Critical Success Factors

Case Study about Focusing on Critical Success Factors

Abstract: Queensland Health, a large Australian government agency, implemented a centralised IT service management model based on the ITIL framework. This paper presents an in-depth case study of the implementation. It sheds light on the challenges and breakthroughs, confirms a set of factors that contributed to the project’s success and offers a learning opportunity for other organisations.

Introduction: In past years a confluence of circumstances has driven IT functions to become more service-oriented so that they can be better aligned with the business objectives of their organisations. These trends include the growing pressure for organisations in the public as well as private sector to operate on a more costeffective basis, the increasing dependence on IT for near realtime information to support mission-critical activities, the need for enhanced reporting integrity so as to meet stricter regulatory requirements.

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A Case Study on Southern Farm Bureau Casualty Insurance Company

SFBCIC provides property and casualty insurance across seven states that historically have been vulnerable to severe weather. These conditions make continuous operation of mission-critical technology a challenge, but also a necessity as the company increases its dependence on technology to support agents and customers. The company has relied on Emerson Network Power’s Liebert technology to support high availability of IT systems for more than 20 years. When it came time to expand the corporate data center, SFBCIC again turned to Emerson Network Power. Click here to read more on SFBCIC

Case Study on Linklaters

One of the mission critical processes within Linklaters’ business is document management and production. Across the organisation thousands of documents need to be processed every day in one of Linklaters three data centres in London, New York and Hong Kong to service Europe, America and Asia Pacific. All documents, from terms of agreement, to employee contracts, to court demands have to go through a complex creation and tracking process that includes each one being checked and examined for use of English and relevance to law. In order to handle the huge number of documents that need to be processed the data centres operate around the clock with around 250 people working at any given time. Linklaters also has an outsource partner in India to manage any excess workload. Click here to read more…

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Case Study on Rompetrol

Challenge: The challenge that led Rompetrol to investigate Business Process Management (BPM) technology was the need to integrate its various software applications with the human tasks that support them in order to have a complete overview of process parameters and control exceptions. Rompetrol was looking for a BPM solution that was stable, flexible and supported a wide range of interfaces. The company had previous experience with BPM software that ended with its server crashing several times while processing a large number of daily mission critical transactions. Click here to read more…

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Case Study of Veolia Environmental Services

Many companies are talking green these days, but few live up to the word. One company that’s indeed going green is Veolia Environmental Services (ES) Technical Solutions. It helps organizations responsibly dispose of all types of waste, ranging from batteries and metal-bearing sludge, to unused medications and low-level radioactive materials.

And that’s just the short list. As one might expect, dealing with these items is a delicate task, especially when it comes to transporting them. That’s why Veolia ES Technical Solutions has a rock-solid IT environment in place to help make sure it fulfills its responsibilities, with the final goal of cleaning up the environment. To that end, Veolia ES Technical Solutions is in the process of migrating sites using an aging AS/400* 170 to a new, beefier Power* Systems 525 running IBM i and its own mission-critical applications. Continue reading on Veolia Environmental Services

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