Tag Archives: quality problem

A Case Study on Fisher & Paykel Finance

Fisher & Paykel Finance’s consumer lending application Core Risk Assessment module had reached the end-of-life. The company needed to replace the legacy system to improve scalability, maintainability, ease of configuration and enhance the customer buying experience. Solution : Using the Agile project management methodology, Datacom worked closely with the Fisher & Paykel Finance Information Services team to deliver a robust and easily maintained replacement system that manages concurrent requests. Click here to read more…

“The enhanced risk assessment system has made a huge difference to our business. Customers’ applications are now accurately processed faster in-store, making it easier for them to buy things. Our business growth ambitions are supported by the concurrent processing and assessment of multiple customer applications. We worked collaboratively together with proactive communication, regular progress reviews and timely attention to resolve issues as they arose resulting in a quality, problem free implementation.”Colin Smith – CIO, Fisher & Paykel Finance

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A Case Study on An Indian Experience: Quality Circle

Abstract: This paper deals with the Quality Circle Case studies of two important sub-assembplies of the telephone, namely Receiver and Ringer. The function of these sub-assemblies are “Convert signal” and “Attract attention” respectively. These sub-assemblies are required in a very large quantities and as such any quality problem encountered in its line causing rejections calling for rework or scrap, upsets the balance of the line. Therefore a Zero Defect concept is appropriate for these sub-assemblies. Quality Circles working in these areas took up this problem for study.





A systematic application of quality control tools, like collection of up-to-date data, Pareto analysis to find out the vital few defects which mattered most, Cause and Effect diagram, Brain storming to find out the alternative ways of performing the same functions were used for analysis. In case of the receiver two types of quality problems existed, namely rejection due to functional defects, and rejection due to physical defects. In case of the former the analysis indicated that quality control at appropriate stages combined with the use of proper fixtures would yield the results. In case of the latter one of the major causes of rejection was improper stamping of code number and batch number…
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